Return Policy

1. Satisfaction Guarantee

At handhandmadeart, we stand behind the quality of our eco-friendly car care products. We offer a thirty-day satisfaction guarantee on all purchases. If you are not completely satisfied with your purchase, you may return unused products in their original packaging for a full refund or exchange.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be returned within thirty days of the original purchase date
• The product must be unused and in its original, unopened packaging
• The product must be in the same condition as when you received it
• You must have proof of purchase (order confirmation or receipt)
• The product must not be damaged due to misuse or improper storage

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at help@handhandmadeart.world or call +1 (514) 631-5216 to request a return authorization
2. Provide your order number and reason for return
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions
4. Package the item securely in its original packaging
5. Include the RMA number on the outside of the package
6. Ship the package to the address provided in your return instructions

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged during return shipping.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund within five to ten business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

6. Exchanges

If you need to exchange an item for a different product, please contact our customer service team. Exchanges are subject to product availability. You will be responsible for any price difference and additional shipping costs.

7. Non-Returnable Items

The following items are not eligible for return:

• Products that have been opened or used
• Products damaged due to misuse, abuse, or improper storage
• Products returned after the thirty-day return period
• Products without proof of purchase
• Products that have been customized or modified

8. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, and we will cover all return shipping costs. Please include photos of the defect or damage when contacting us.

9. Late or Missing Refunds

If you have not received your refund after the expected timeframe, please check your bank account or credit card statement first. If the refund still has not been processed, contact your bank or credit card company, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at help@handhandmadeart.world.

10. Order Cancellations

You may cancel your order before it ships by contacting our customer service team. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy. If you cancel an order before shipment, you will receive a full refund within five to ten business days.

11. Gift Returns

If you received a product as a gift and would like to return it, please contact our customer service team. Gift returns will be processed as store credit or exchanged for another product of equal value.

12. Contact Us

If you have questions about our Return Policy or need assistance with a return, please contact us:

• Email: help@handhandmadeart.world
• Phone: +1 (514) 631-5216
• Address: 2110 52e Avenue, Lachine, QC H8T 2Y3, Canada
• Business Hours: Monday - Friday: 9:00 AM - 6:00 PM EST, Saturday: 10:00 AM - 4:00 PM EST

13. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes acceptance of the modified policy.