Frequently Asked Questions

Find answers to common questions about our eco-friendly car care products and services.

Product Questions

Everything you need to know about our eco-friendly car care solutions.

What makes your products eco-friendly? +
Our products are formulated with biodegradable, plant-based ingredients that break down naturally without harming the environment. We avoid harsh chemicals, synthetic fragrances, and petroleum-based compounds. All formulas are tested to ensure they meet strict environmental standards.
Are your products safe for all car surfaces? +
Yes, our products are carefully formulated to be safe for paint, glass, plastic, rubber, and fabric surfaces. They won't damage clear coats, vinyl wraps, or specialty finishes. However, we always recommend testing on a small, inconspicuous area first for unique or custom finishes.
How effective are eco-friendly cleaners compared to traditional products? +
Our eco-friendly products perform just as well as traditional cleaners, if not better. We use advanced formulations that leverage natural cleaning agents and surfactants. Many customers report that our products work even better than the chemical-based cleaners they used previously, without the harsh fumes.
Do your products have a strong chemical smell? +
No, our products use natural essential oils or are unscented. You won't experience the harsh chemical odors associated with traditional cleaners. Many customers appreciate the subtle, fresh scent or the complete absence of any artificial fragrances.
What is the shelf life of your products? +
Our products have a shelf life of approximately two years when stored properly in a cool, dry place away from direct sunlight. Each bottle has an expiration date printed on the label. Since we use natural ingredients without harsh preservatives, we recommend using products within the recommended timeframe for optimal performance.

Ordering and Shipping

Questions about placing orders and receiving your products.

How long does shipping take? +
Standard shipping typically takes three to five business days within Canada. We process orders within one business day and provide tracking information via email once your order ships. Expedited shipping options are available at checkout for faster delivery.
Do you ship internationally? +
Currently, we ship within Canada only. We're working on expanding our shipping to the United States and select international locations. Sign up for our newsletter to be notified when international shipping becomes available.
What is your return policy? +
We offer a thirty-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unused products in their original packaging for a full refund or exchange. Contact our customer service team to initiate a return.
How is your packaging eco-friendly? +
All our bottles are made from recycled plastic and are fully recyclable. We use minimal packaging materials, and our shipping boxes are made from recycled cardboard. We avoid plastic wrap and use paper-based protective materials whenever possible.
Can I track my order? +
Yes, you will receive a tracking number via email once your order ships. You can use this number to monitor your package's progress through our shipping partner's website. If you don't receive tracking information within two business days, please contact us.

Usage Questions

Tips and guidance on using our products effectively.

How much product should I use? +
A little goes a long way with our concentrated formulas. For the Eco Wash Spray, two to three sprays per panel are usually sufficient. For the polish, use a small amount about the size of a coin. Detailed usage instructions are included on each product label.
Can I use these products in direct sunlight? +
For best results, we recommend applying products in shade or during cooler parts of the day. Direct sunlight can cause products to dry too quickly, making them harder to buff off and potentially leaving streaks. Working in shade ensures optimal performance and easier application.
Do I need special cloths or tools? +
We recommend using microfiber cloths for best results, as they're gentle on surfaces and highly absorbent. You don't need any special equipment beyond basic cleaning cloths. Microfiber towels are reusable and washable, making them an eco-friendly choice.
How often should I clean my car with these products? +
This depends on your driving conditions and personal preferences. For regular maintenance, washing every two weeks is typical. The waterless spray is perfect for quick touch-ups between full washes. Polish can be applied every few months to maintain protection and shine.

Pro Tips for Best Results

Get the most out of your eco-friendly car care products with these professional tips and tricks.

Application Tips

Always work in sections and use circular motions when applying polish. This ensures even coverage and prevents product buildup in corners and edges.

Water Conservation

Our waterless products are perfect for areas with water restrictions. A single bottle can replace dozens of traditional car washes, saving hundreds of liters of water.

Weather Considerations

For best results, avoid applying products in direct sunlight or extreme temperatures. Early morning or late afternoon are ideal times for car care.

Storage & Maintenance

Store products in a cool, dry place away from direct sunlight. Keep bottles tightly sealed when not in use to maintain product effectiveness and extend shelf life.

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help.

Contact Us

We use cookies to enhance your experience. By continuing to visit this site you agree to our use of cookies. Learn more in our Cookies Policy.